"I wouldn't be the person I am and care about the things that I do if it weren't for my disability." — Diane Ngo, MPA, capital budget analyst, In Their Own Words visibility project.
Advocating & Reporting
Confidential or Personal Advocates
Office of the Ombuds
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The Office of the Ombuds provides a confidential, neutral, informal, and independent problem-solving resource. This includes individual consultation, mediation, and group facilitation services to members of the diverse UCSF community predicated on the principles of fairness, equity, and respect.
Phone: 415-502-9600
Address: 3333 California Street, Suite 309, SF, CA 94143
Website: Office of the Ombuds
Telehealth Resource Center
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This office implements and supports programs to support a variety of technologies and techniques that allow clinicians to deliver virtual medical, health, and education telehealth services. This includes American Sign Language (ASL), captioning, and interpretation services.
Phone: 415-514-4100
Email: [email protected]
Website: Telehealth Resource Center
University Advocates
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UCSF Advocates stands up for values and policies fundamental to UCSF’s mission of advancing health worldwide. This office mobilizes the UCSF community, connects with lawmakers, and takes actions to educate people about policy issues that impact the work and people of UCSF.
Website: University Advocates
Formal Campus Reporting
ADA Coordinator/Office for the Prevention of Harassment and Discrimination (OPHD)
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OPHD supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category. OPHD also has responsibility for preparing the annual written Affirmative Action Plan and program for minorities and women, persons with disabilities, and covered veterans. They are responsible for responding to complaints from persons who believe they have been subjected to discrimination, harassment, and/or retaliation on the basis of a protected category or activity.
Phone: 415-502-3400
Email: [email protected]
Address: 3333 California Street, Suite 309, SF, CA 94143
Website: Office for the Prevention of Harassment and Discrimination (OPHD)
Patient Relations
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Patient Relations focuses on teaching staff on how to anticipate and support the rights and needs of patients, including those with disabilities. This office provides a neutral place for patients to express any concerns about care or services. They manage the investigation of and response to customer complaints. They strive to repair communication pathways and uphold patient rights, including, but not limited to, concerns about equal access for patients with functional limitations. Visit their website for more information.
Phone: 415-353-1936
Email: [email protected]
Website: Patient Relations
Emergency Action Plans (EAP)
UCSF Campus EAP
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Department EAPs are developed in support of the Emergency Operations Plan (EOP). Guidance is available on how to develop emergency action plans, which outline each department's preparedness measures and priority actions for managing emergencies—from small accidents to citywide disasters. Employees with disabilities may need individualized plans and assistance from floor wardens or others. Information and training are available. The UCSF Police Department has a limited number of EvacuTrac Evacuation Chairs across UCSF Campus. Online training is required by any person intending to use an evacuation chair.
Website: Campus EAP
Evacuation Policy for People with Disabilities:
Campus EAP for people with disabilities
UCSF Health EAP
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Department EAPs (Emergency Action Plans) are developed for each Medical Center Department to support the overall Emergency Operations Plan (EOP). This Department EAP is intended for both patient care and non-patient care departments and should be customized to each area's needs. Employees with disabilities may need individualized plans and assistance from floor wardens or others. Information and training are available.
Website: Health EAP
Evacuation Policy for People with Disabilities:
Set up a plan within your department EAP. Contact your supervisor to update the floor/department EAP.
Environment, Health & Safety Services
Environment, Health & Safety (EH&S)
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EH&S promotes a safe workplace and protects the environment. EH&S provides expertise and resources to help the UCSF community maintain a safe workplace, ensure safe work practices, and preserve the environment. Programs include biological safety, chemical safety & industrial hygiene, controlled substances, ergonomics & human factors, environmental protection, fire & life safety, laboratory safety, public health, and radiation safety.
Phone: 415-476-1300
Address: 50 Medical Center Way, SF, CA 94143
Website: Environment, Health & Safety (EH&S)
Find your DSA: Find Your Department Safety Advisor
UCSF Health Safety Office
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The Health Safety Office leads the Environment of Care at UCSF Health. Provides safety services that support the population of healthcare workers. Programs include safety, emergency management, fire/life safety, security, hazardous materials, medical equipment, and building utilities.
Phone: 415-514-4013
Email: [email protected]
Website: UCSF Health Safety Office
UCSF Facilities
UCSF Campus Facilities
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Assists with adjusting lighting, temperature, and access issues. This includes changing door closure force and installing approved ADA auto door openers for UCSF Campus buildings.
Phone: 415-476-2021
Email: [email protected]
Address: Parnassus Campus: School of Nursing, N-241
Mission Bay Campus: Genentech Hall, GH-112
Website: UCSF Campus Facilities
UCSF Health Facilities
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Assists with adjusting lighting, temperature, and access issues. This includes changing door closure force and installing approved ADA auto door openers for UCSF Health buildings.
Phone: 415-514-3570
Website: UCSF Health Facilities
Human Resources
See: Disability Management Services (DMS) under Requesting Accomodations.
Safety Escorts
UCSF Campus Safety Escorts
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Police officer safety escorts are available in emergency situations to members of the campus community. Escort services are available at Parnassus Heights, Mission Bay, Laurel Heights, Mount Zion, Mission Center, and UCSF at ZSFGH 24 hours a day, seven days a week. Escorts are provided on and within a few blocks of University property.
Contact: UCSF Campus Police Department
Phone: 415-476-1414
Website: UCSF Campus Safety Escorts
UCSF Health Safety Escorts
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Safety escorts are available at all UCSF Health locations, including Parnassus, Mission Bay, and Mount Zion.
Contact: UCSF Health Security Services
Phone: 415-885-7890
Website: UCSF Health Safety Escorts